Hello Loopers Mass Health CSRs are confused about what they can and can’t accept, again. Yesterday we were told they could not go retro 3 months anymore, today that they could not take verbal income verification. Is anybody else having issues? Can they be updated as to what we are told they are still accepting, […]
Urgent Coverage Alert for Dually Eligible MassHealth Members –July 19, 2021 Over the fourth of July weekend, MassHealth ended COVID continuous coverage protections for elderly & disabled individuals who are dually eligible for MassHealth and Medicare and who — are no longer eligible for their current MassHealth coverage, are eligible for Medicare Savings Programs also known […]
Hopefully somebody else is experiencing this also! We have people crossing the border who have a document that says “Order of Release on Recognizance”, does MH need this document? Should we scan it? Does it make any difference in the insurance they will get? We have a lot of patients coming in from the border, […]
Hello everybody! Today we have had 5 patients with Limited/HSN bringing letters saying that on July 1st they will have a $10.00 copay cap for pharmacy benefits. Did I miss a Mass Health email explaining CACs that this letter was being sent? Is this just for Limited/HSN patients? Should we just tell the patients who […]
Does anyone know if the MassHealth protection was extended for another 90 days? I had 2 members call and said they received letters for MassHealth and Health Connector requesting Proof of income. 1 of the letters sounded like a Job Update Form, I have not seen a copy of the letter. But the letter stated, […]
Hi; I have a client was offered a job with ESI. She and her family are currently on MassHealth. My question is because of the pandemic emergency can she keep her MassHealth or does she have to enroll her family in her ESI and maybe keep the MH as secondary coverage. Her ESI would be $500 […]
Hello Masshealthchoices.com is down since yesterday? Patients and case managers are asking us why they are getting an ERROR message and when is it going to be back up, but we have not received any notification. Is anybody else having issues?
We are being told that masshealth is no longer accepting 2019 tax returns for self-employed individuals as proof of income. Is this true?
Happy Almost New Year! I’ve noticed that there are some inconsistencies in documents being processed when uploaded to a member’s account. Some are being processed faster than others. I remember MH letting us know that processing time was about 15-30 min, but that doesn’t seem to be true for all members. Does anyone have insight […]
Hi all, Two questions in a row, sorry! I have a client who was on MassHealth Standard but who had a big jump in income in the past year. He’s now eligible for ConnectorCare 3B. He doesn’t have many health needs, but he sees one provider weekly who is in-network with one of the CC […]