It seems that Macs and Safari are incompatible with HIX. There is no information stating this on the HIX website. Members end up baffled and frustrated when they can’t do applications, make payments, etc due to the incompatible browser issue. Shouldn’t this be made clear so folx don’t lose their minds when this happens?
Hi all, Is anyone experiencing issues with the portal? For the past 40 minutes I keep getting the message GATEWAY TIMEOUT, which essentially the system is running too slow and cannot be accessed. I called MH assister line however they were not able to provide any answer. Thank you
Good morning! Any CAC’s from other organizations experiencing issues with the portal? Not being able to over pass the social security questions?
Loopers – how is open enrollment going so far? Are you more or less busy than you expected? What has been going well, and what has been challenging? Are they any resources you need to help enrollments go more smoothly? Please post below and let us know!
Does anyone have an updated flyer with information for customers about making their premium payments to the Health Connector? The one here in the resources is from 2014-2015. There is nothing posted on the Health Connector web page that I could find.
Hi; I received this question from a single, working female whose income is at 276.36%. She pays $90 a month for ESI but wants to cancel because the coverage benefits are horrible and she has chronic medical issues that need to be addressed properly. An example was the plan does not cover the cost for […]
Hi all, I do not know if anyone else is experiencing this issue, however for every member I have looked up today on the Manage Member screen, I see that the DOB is off by 1 day. The month and year are fine but the actual day is behind by 1 day. I assume it […]
Hello Loopers! We want to hear from you about what resources would help you with your day-to-day enrollment work. Do you have ideas about materials that would be helpful? Is there a topic that you would like a deep dive into? Let us know! You can respond to this post, or email theloop@massloop.org. Hannah
Hi; I just did an application with a couple who are pregnant. Does the baby count as one giving them a family of three instead of two? Their income is $59,678.96 annually. For a family of three this would make them eligible for a ConnectorCare 3B plan. For a Family of two it puts them […]
Good morning all, Has anyone experienced issues with the portal? We have been having issues submitting applications since last Friday.We have not seen any notices or emails in reference to any problems. Thank you-Teresa