Hello Loopers, We have heard from assisters experiencing issues with uploading documents in the HIX system, MMIS, faxes, and with the systems MassHealth use to process documents etc. People calling MassHealth have been told they don’t have access to the system and will need to call back later. We reached out to MassHealth and they […]
Sharing this webinar sent to the MTF list that will go over the changes to the program: Upcoming Webinar Medicare Savings Program (MSP) (formerly MassHealth Buy-In) Webinar Description: MassHealth provides health care benefits for eligible children, families, seniors, and people with disabilities living in Massachusetts. MassHealth may offer benefits directly or help pay for all […]
I’ve been told that this past year the state government approved the elimination of the asset ceilings for the Mass Savings Program, to be effective Jan 1, 2024. I’ve also heard that the state is waiting for approval of this change by CMS. Does anyone know the status regarding CMS approval and when we can […]
I have a 33 year old disabled adult who lives in group home, limited income, and is a dependent on his parents’ tax returns. He’s currently applying for Social Security , but will likely be denied initially. He’s on parents’ COBRA, and we want to make sure he can apply as a household of 1 […]
I have a member that we submitted the “Patient Protection Waiver”, they got approved. Do you know how to I get it open to shop for a plan, without calling the Health Connector? Can I just upload it into the portal or do I need to call them? Member is not available to call them […]
Hi all, MassHealth published a transcript of the Q&A from webinar about 2023 renewals and I want to ask your thoughts about the answer to the final question about HSN eligibility after losing MassHealth. Doc is located here: Doc is located here Question: “Some members will lose coverage due to ineligibility and will enroll in […]
I just read the email that was sent to us regarding: 23,000 MassHealth Households Reselected for Renewals in June & July 2023… Does this mean that members who may have received a blue envelope, need to do it again? I have been telling members they only need to do it once. I am thinking they […]
Hi all, Can someone explain to me whether the rules for completing an NDF differ between MassHealth and the Health Connector? My understanding is that each Navigator needs to have their own completed NDF on file for any client they are representing. At the bottom of Page 2 of the NDF form under Can I […]
Is anyone having issues with SACAs not being processed with the correct determination? I had a member fill out a new application. He would qualify for the Senior Buy In. He was denied. When we called to ask why? The customer service was saying that we are wrong and he is over income. I pointed […]
Hello Loopers, MassHealth posted an Eligibility Operations Memo regarding their policy updates returning to normal business operations. As of April 1, MassHealth is redetermining all members to ensure that they still qualify for their current benefits. Whenever possible, MassHealth will automatically process a member’s renewal by matching their information against state and federal data. If […]