Hello Loopers Mass Health CSRs are confused about what they can and can’t accept, again. Yesterday we were told they could not go retro 3 months anymore, today that they could not take verbal income verification. Is anybody else having issues? Can they be updated as to what we are told they are still accepting, […]
Hi All! Health Connector Phones has been down since last week as well I am having patients not being able to make payments online. has anyone heard anything from the health connector other than they are working on the issue. Thanks!
I have been doing this for 4 years. I still feel like I learn something new everyday. (I am a CAC). Can you please review the below and let me know if I did it right or should have done something different. I updated a family of 2, Hix Application. Husband qual for CC plan […]
Is anyone having trouble getting thru to the Assistor line and member services to pick a plan. We are getting they are busy and please call back later. This has been going on for at least 2 days. Thanks, Lauren Connors Financial Counselor Cape Cod Hospital
Is ID proofing no longer done on the same day? When we call the Assister’s Line ID proofing, they are saying 24-48 hrs. Most of the time you have to call 2 or 3 times until somebody approves it. Are we missing something and during COVID the 15 minute ID proofing no longer exists?
Hi, The new MassHealth Self-Attestation Form is short two characters for typing in the MassHealth Member ID#. Thanks.
I am sharing this notice because it was passed along to me by a colleague. For some reason, I did not get this notice as a CAC. Maybe others are also missing this information? Given the fact that MH is now allowing people to self-attest to a disability, why am I still having to jump […]
Hi all; I hope everyone is staying well during this trying time. Has anyone helped or assisted a senior with self-attestation? Friday I tried to do this for a client who of course was not present. Speaking with the csr from MH Customer service I stated I wanted to self-attest for my client who has […]
Hello Loopers! Hope everybody is safe. We have had some problems calling MH with the HOH on a 3-way call, to make changes in a member’s income information. We have CACs signed and PSIs signed for these patients, and a HOH on the phone with us. Why is MH CSR asking to speak to the member? […]
Hello Are MECs closed? Are we getting official confirmation by email? We had no idea they were closed until we called with a patient earlier this morning.