Hello, Now that we are in OE, there is a bit more urgency to having verification documents processed. We have noticed that some documents uploaded in Sept/Oct are still outstanding. Cases have been created to process them more quickly, but even that isn’t happening. Does anyone have insight on what is happening behind the scenes […]
Just reviewing the information about Next Renewal Date and it’s unclear as to what triggers these renewal dates. After looking at 3 different accounts, they all have renewal dates of “August 16, 2021” Is there a clearer reason for what determines the renewal date?
We are being told that masshealth is no longer accepting 2019 tax returns for self-employed individuals as proof of income. Is this true?
Happy Almost New Year! I’ve noticed that there are some inconsistencies in documents being processed when uploaded to a member’s account. Some are being processed faster than others. I remember MH letting us know that processing time was about 15-30 min, but that doesn’t seem to be true for all members. Does anyone have insight […]
Does anyone know if/when the application will be updated for non-binary gender designation? If is not going to be updated, will it affect a person that has declared themselves as non-binary on their license and chooses the gender they are born with on the application? Thank you
Good Morning! I’m hoping I can get some help from you all! I have a family that is ConnCare Enrolled and have been for years, their youngest daughter is on Family Assistance. Since the implementation of the ACOs she has had issues with seeing her therapist. Her PCP is part of a Steward and that is […]
Hi All, Is the only option for members that have just gotten married to file a paper application to combine their households in the Health Connector/MassHealth System? They have two separate applications in the system currently. Thank you Morgan
I have someone that has been on ESI for the last few years and since his job is changing he is applying through the connector. We found out that he was on another application, but he did not know who. When we called the assister line, we figured out that it was his ex-wife’s application […]
Spoke with HC Assister Line that had no problem finding an NDF and helped me right away. Was told that they were unable to see what Mahealth needs and would need to call them. Call Mahealth and Customer Service cannot find the NDF and I’m being told that because they don’t have the same system […]
Hi All! Anyone else having issues with Mahealth customer service representatives? Today…I’ve been argued with about income and how to put it in the application and because of our differences he refused to process the documents and my client has been without coverage for ONE MONTH! Also, hung up on a few times and the one […]