Author: Jason Cuddihy

MassHealth Frustrations

I really just have to share my frustrations with MassHealth: Their online choices website, which had been working fine for months, is basically non-functional (again) at this point. There are agents on Assister IDP line telling multiple members of my staff that they’re no longer performing manual IDP over the phone at all and that […]

Terminations for Not Being a MA Resident

We’ve seen an uptick in terminations with the reason, “you are not a Massachusetts resident”, where the member didn’t report an address change and was living in MA, and a MH rep. indicated the address MassHealth had changed the member’s address to was done using the address data provided by LexisNexis (at least on that […]

Over 65/Ongoing Unit

I know this has been raised several times during the past two Assister conference calls, but the inability to directly reach the Over 65/Ongoing unit at the Enrollment Center is incredibly frustrating. The IVR is routing all calls to Customer Service, and CST cannot directly assist with eligibility related issues. Having to call the Intake Unit or the […]