Payments cleared, but no coverage
We continue to see clients and hear from consumers who have paid their premiums, but do not have coverage. Customer service is not able to give a time line for when these cases will be resolved.
MassHealth CSR
For the third time this week MassHealth CSR is saying that an ARD needs to be on file, otherwise they cannot speak to us. They say that the NDF is not sufficient. Has anyone else experienced this.
unable to submit online application
We are still unable to submit subsidized online applications. Connector customer service was unable to submit for us.
online application down
Since Friday we have not been able to submit applications online. The system has glitches, says that the shopping cart is empty, etc. Thanks!
Health insurance stipend
We have a client whose employer does not offer health insurance, instead gives employees a stipend for health insurance. The person is full time, earns a total of $18/hour. $4/hour of that salary is to pay for benefits. How would we report that stipend when completing the application?
Incorrect Program Determination
We had a client on Monday: Single mom w/custody of three children (1 of whom is disabled), all are US citizens (born here), FPL 29.08%. We completed an online application. She and one child received a ConnectorCare determination, her disabled child and one other child received a MassHealth determination. We called the Connector, and the CSR said that […]
Missed 60 day
We have a client who lost her employer sponsored insurance in May. She now wants to apply for insurance. With her unemployment amount, she will not qualify for MassHealth. She has missed the 60 window to apply for a special enrollment period. Does she have to fill out an appeal form before she can apply online? […]
SEP – victim of domestic violence
We have a client who is the victim of domestic violence. She and her husband are separated, and he has taken her off his employer sponsored health insurance. She is not working. Is she able to apply through the special enrollment period.
Online Payment Problems Continue
We had a client who tried multiple times to make an online payment. The online payment failed to go through. Afraid she would miss the June 23 deadline for July 1 coverage, she called the Connector. The CSR told her to send a check instead of making the payment online, and assured the client that […]
Unsubsidized payment
If someone misses a their unsubsidized payment by one week, is their coverage dropped? Or is there a grace period. Thanks!